Refund and Returns Policy

Cancellation Policy
You have the option to cancel and receive a refund for your order before it ships. Once the shipping process has begun, please await delivery and then proceed with the return process.

Returns & Exchanges

We understand if you’re not completely satisfied with your items. Most items in new condition can be returned within 30 business days of receipt.

  1. Contact Customer Service on our website to initiate a return and specify the item(s) and reason for return.
  2. Upon receiving return instructions from us, pack the item(s) with their original packaging.
  3. Ship the item back as instructed. Upon acceptance of your return, we will provide you with the return address and shipping details. (Note: Unauthorized returns will not be accepted).
  4. Most returns are processed within 5 business days of receiving your package.


Return Conditions

  • You have 30 business days to decide if an item is right for you. Contact us within this period to initiate a return or exchange.
  • To qualify for a return, the item must be unused and in its original packaging, accompanied by a receipt or proof of purchase.
  • Do not return your purchase to the manufacturer.

Return Charges

  • If the return is due to our mistake (e.g., incorrect products or product quality issues), you will receive a full refund.
  • If the return is due to buyer’s remorse (e.g., not liking the item or ordering the wrong product/size), you will still receive a full refund.
  • No restocking fee will be charged for consumer returns.

Refunds (if applicable)
Upon receipt and inspection of your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 10 business days to your original payment method.

Late or Missing Refunds (if applicable)
If you have not received your refund, first check your bank account. Then contact your credit card company, as processing times may vary.
Contact your bank. There may be a processing delay before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at Support@hqgenerators.shop..

Sale Items (if applicable)
Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges (if applicable)
We only exchange items if they are defective or damaged. To exchange for the same item, contact us at Support@hqgenerators.shop..
Shipping times for exchanged items may vary depending on your location.

Return Address: 

To initiate a return, contact us at Support@hqgenerators.shop.. We will provide a return shipping address upon acceptance; returns without prior authorization will not be accepted.

We value your feedback. Contact us at: 

Contact us at (760)-345-7461 or by email at Support@hqgenerators.shop.